Frequently Asked Questions


What is EmpowerEd?

EmpowerEd is an online learning platform dedicated to helping students of all levels improve. We offer personalised, premium quality English, Maths and ESOL instruction from fully qualified and highly experienced specialist teachers.

Who are your lessons for?

English and Maths - Our lessons are designed for school-aged students who need extra support in literacy and numeracy, as well as specific curriculum subjects. We work with learners who want to strengthen their core skills, catch up on areas they find challenging, or extend their learning beyond the classroom. Lessons are personalised to suit each student’s needs, aligned with their school curriculum, and focused on building confidence, understanding, and long-term success.

English language - for anyone who wants to improve their English language skills, whether you are a professional looking to advance your career, a student preparing for exams, a traveler needing confidence in English-speaking environments, or someone looking to integrate more easily into an English-speaking community.

How are lessons delivered?

All lessons are conducted online via Zoom or another reliable video conferencing platform. We use interactive tools, screen sharing, and real-time feedback to create engaging and effective learning experiences.

Lessons & Packages

Do you offer one-on-one or group lessons?

Both! You can choose between private one-on-one lessons for personalised instruction or small-group classes for a more collaborative learning experience.

How long is each lesson?

Our standard lessons are 50 minutes long. However, we may also offer flexible session lengths depending on your needs.

Can I take a trial lesson?

Yes! We offer a trial lesson so you can experience our teaching style and discuss your learning goals before committing to a paid lesson or full package.

What levels do you teach?

We cater to all school years levels and individual levels within this framework.

We teach ESOL levels from beginner to advanced. Whether you're just starting or refining your skills for professional use, we tailor our lessons to your needs.

How do you personalise lessons to my needs?

Before starting, we assess your goals, current level, and learning preferences. Lessons are customised to focus on the areas where you need the most improvement.

Pricing & Payment

How much do lessons cost?

Pricing depends on the lesson format (private or group) and the package you choose.

What payment methods do you accept?

We accept payments via credit card, PayPal, and bank transfer. More details will be provided during booking.

Do you offer discounts for package bookings?

Yes! We offer discounts for students who book multiple lessons in advance. Contact us or view the pricing plans for more details.

Scheduling & Policies

What if I need to reschedule or cancel a lesson?

We understand that schedules change! You can reschedule a lesson with at least 24 hours' notice. Cancellations within 24 hours may be subject to a cancellation fee.

What happens if I miss a lesson?

If you miss a lesson without prior notice, it will be considered a no-show and may not be rescheduled. Please communicate any scheduling issues in advance.

What are your terms of service and privacy policies?

You can find our full Terms of service and Privacy policy at the bottom of this page.

Business & Exam English

Do you offer business English courses?

Yes! We provide business English training for professionals looking to improve workplace communication, presentations, email writing, and industry-specific language.

Can you help me prepare for IELTS or other exams?

Absolutely! We provide targeted practice, test-taking strategies, and personalised feedback to help you achieve your goals.

Getting Started

How do I sign up for lessons?

Getting started is easy! Contact us via our website or email, and we will schedule a consultation to discuss your goals and set up your first lesson.

What equipment do I need for online lessons?

You will need a stable internet connection, a computer or tablet with a webcam, a microphone, and Zoom or another video conferencing tool. A notebook and headphones can also enhance your learning experience.

Still have questions?

Feel free to contact us anytime! We’re happy to help you find the best learning solution for your needs.